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Terms and Conditions


 

Delivery

Terms of delivery 

Faunakram Pet Food A/S offers free shipping on orders with a minimum value of DKK 1500.

When ordering for less than DKK 1500, a shipping fee of DKK 300 will be added to your order

 

Delivery time

The delivery of your order will take a maximum of 2 working days after the order has been submitted and confirmed

 

Payment

When paying wih a credit card, the charge will follow within one week after of your order being shipped (we accept MasterCard and VISA / Dankort)

 

Warranty

Faunakram Pet Food A/S, under the Purchase Act,  offers a 24-month warranty on all of our products. The right of complaint means that you as a customer can complain about faults and defects in your product that occurred 24 months after the purchase. However, it is a prerequisite that these deficienies or fautls have not arisen as a result of the expiry date, incorrect handling of the product, or to any other damage-causing behavior that has resulted to the defect / error. You must claim your warranty within a reasonable timeframe after you have ascertained the defect / eorr. If you make a complaint within 2 months, the complaint will be considered to be timely and valid.

 

Right of cancellation

Upon concluding a distance sale transaction, the customer has a basic statutory right of withdrawal, which Faunakram Pet Food A/S subsequently informs in a statutory manner. For further information about order cancellation, the customer can contact Faunakram at +45 44227540.

You can cancel your purchase within 14 days of receiving the receipt of the item, without declaring any reason for why. The cancellation period is fourteen days from the date you or a third party named by you, which is not the carrier, has received alle the specified goods, ie. taken physical possession of the specified items from your order.

To exercise the right of withdrawal, you must notify us (Faunakram Pet Food A/S) by writing (eg. by mail or e-mail).

To comply with the cancellation deadline, it is sufficient to send us a message that you make use of your cancellation right, as long as this is done within the cancellation deadline

If you make use of the right of withdrawal

If you decide to make use of your cancellation right, we must reimburse all of the paymetns we have received from you, including delivery cost, immediately and no later than fourteen days from the date of your cancellation notice has been received by us. For this refund, we will use the same payment method that you used for the original transaction, unless an agreement has been made with you about a different payment method. In any case, you will not be charged for the refund. However, we can withhold the refund until we have received all of your order items, or until you have sent us a receipt of you having returned your order items, whichever is earlier.

The item(s) must be returned immediately and no later than fourteen days from the date you notify us of cancellation to:

DKI logistics
Faunakram Pet Food / Rasmus Nielsen
Egeskovvej 21
8700 Horsens

The deadline is met if you have returned your order before the fourteen days have expired.

Faunakram Pet Food A/S does not cover the costs associated with the return of your order / items.

If the item is returned in a deteriorated condition, you get subjected to and must pay us a compensation for our loss of value. For the deterioration of a product as well as for the benefits, you must only provide value repalcement to the extent that the use or deterioration can be traced back to a deal with the product, that goes beyond simple teting of properties and functions. 'Testing of properties and functions' refers here to the testing of a product, as is possible and normal as to do in a physical store.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to the delviery of goods which, for hygienic reasons, are not suitable for return, for an example, if the seal of product is removed after the delivery of the goods

 

Privacy Policy

Upon trading at Faunakram.com, we will need your full name, address, phone number and email address, so that we can deliver your ordered items or contact you if necessary.

Your provided personal information is registered with Faunakram Pet Food A/S. As a registrant, you are always entitled to object to the registratio and processing of your personal information / data. You also have the right to receive insights into what information is registered about you and to correct it. You have these rights under the legislation of the Personal Data Act, and any inquiries in connection therewith, should be addressed to Faunakram Pet Food A/S by e-mail to vov@faunakram.com

Faunakram Pet Food A/S does not store nor transmit encrypted  customer information. Information provide to Faunakram.com is never disclosed or sodl to third parties, and we do not record any sensitive information.

If you have any questions regarding or about the processing of information and data, or wish to exercise your rights, you can contact Faunakram Pet Food A/S.

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Contact us

Faunakram Pet Food A/S
Lyngbyvej 403
2820 Gentofte
Denmark
CVR: 37493449

About Faunakram

Faunakram Pet Food was founded in 2012 by CEO Morten Kaas Jespersen who has a vision about creating premium quality pet food to reasonable prices.

Our founder, Morten Kaas Jespersen has deep knowledge and extensive experience working with dogs which goes ...

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